We want you to love your purchase as much as we love creating our products. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for all orders placed on our website, designed to be fair, transparent, and easy to understand.
1. Eligibility for Returns & Refunds
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The request for a return is submitted within 60 days from the date the order is delivered to you.
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Products are returned in their original, unused condition, with all original packaging, tags, and accessories intact. Products that have been used, opened, damaged, or altered will not be accepted for return.
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Return requests are initiated through the proper process outlined below (see “How to Initiate a Return”).
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a product defect, damage during shipping, or an error on our part (e.g., wrong product sent, missing items). In such cases, we will provide a prepaid return label for the shipment.
2. How to Initiate a Return
To start a return, please follow these simple steps:
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Visit the Contact Us page and select “Return Request” from the contact options.
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Provide your order number, the name associated with the order, and a brief description of the reason for the return.
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Our team will review your request within 1-2 business days and respond with instructions, including a return authorization (if applicable) and details on where to send the package.
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Package the product securely in its original packaging, include any necessary documentation provided by our team, and ship it to the specified address.
We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged packages during the return shipment.
3. Refund Processing Time
Once we receive and inspect your returned package (typically 3-5 business days after delivery to our facility), we will verify that it meets the return eligibility criteria. If approved, we will process your refund within 5-10 business days.
Refunds will be issued to the original payment method used for the order. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider, usually 3-7 business days after the refund is processed. All refunds are issued in USD, consistent with the currency used for the original transaction.
The refund amount will be the full purchase price paid for the returned product(s), excluding any return shipping costs borne by the customer (unless the return is due to our error).
4. Exceptions & Non-Refundable Items
All products are eligible for return within the 60-day window, provided they meet the eligibility criteria outlined above. There are no non-refundable items, except for products that have been personalized, used, damaged, or altered beyond their original condition.
5. Damaged or Defective Products
If you receive a product that is damaged, defective, or not as described, please contact us via the Contact Us page within 7 days of delivery. Provide your order number and clear photos of the damage or defect, and our team will assist you with a replacement or a full refund (including return shipping costs, if applicable).
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check your bank or payment provider’s processing times. If the refund still does not appear, contact us via the Contact Us page with your order number and refund reference (if provided), and we will investigate the status of your refund.
7. Contact for Refund Inquiries
For any questions, concerns, or updates regarding returns, exchanges, or refunds, please use the contact methods available on the Contact Us page. Our team is dedicated to assisting you and ensuring a smooth experience.
